Limited Warranty

Mercury Rise Inc. offers a 12 months limited warranty period on your Mercury Rise Paintball Marker products and offers a 30 days limited warranty period on your Mercury Rise Pistol products. Mercury Rise Paintball Marker products are warranted to be free from defects in the materials and workmanship for a period of 12 months from the date of manufacture or from the date of purchase if proof of purchase is provided. Mercury Rise other products are warranted to be free from defects in the materials and workmanship for a period of 30 days from the date of manufacture or from the date of purchase if proof of purchase is provided. Mercury Rise offers a limited warranty against defects in materials and workmanship. Mercury Rise's warranty is only valid on items purchased through an Authorized Mercury Rise Dealer to the original purchaser, and the purchaser must provide an original receipt for purchase. To activate your warranty, fill out the warranty card and Email us along with a copy of the original purchase receipt. This warranty does not cover scratches, nicks, improper re-assembly, misuse, neglect, improper storage, accidental damage, wear from normal use, and perishable components (O-rings, cup seals, cup seal pin, seals, striker and screws, ball detents and the like are not covered under this warranty). Modifications to the product will void the warranty. Failure of any part due to an accident, abuse, neglect, modification, misuse, operator error, lack of maintenance, or use of parts inconsistent with the use originally intended for the products as sold is not covered by this warranty. This warranty is non-transferable. The warranty is limited to repairs and replacement of defective parts with the customer to activate the warranty. All warranty work is reviewed on a case to case basis and may be subject to changes for parts. Mercury Rise products are non-refundable.

FOLLOWING SCENARIOS ARE NOT COVERED UNDER MERCURY RISE's LIMITED WARRANTY:

  • This warranty does not cover damage caused by accident, scratches, nicks, improper re-assembly, misuse, neglect, improper care, negligence, normal wear-and-tear, or natural breakdown of colors and materials over time and usage.

  • Natural UV fading of colors.

  • Mercury Rise's warranty does not supply and sell spare parts to those who don't provide a copy of the original purchase receipt from us.

  • Mercury Rise does not warrant purchases through consumer resale sites such as Craig's List, or eBay.

  • Counterfeit and Sample products.

HOW LONG DOES A WARRANTY/REPAIR ORDER TAKE?

Depending on the time of year, expect a 2-4 week turnaround. Some repairs may take longer if we have to order material or parts.

WHO PAYS FOR THE SHIPPING ON A RETURN?

Mercury Rise will only cover return shipping and cost of repair on qualifying warranty claims. Shipping to Mercury Rise is your responsibility. Mercury Rise recommends shipping with a service that can provide tracking information, we are not responsible for packages lost in transit to Mercury Rise.

Mercury Rise makes no other warranties or guarantees, expressed or implied. Mercury Rise limits its sole and exclusive liability and that of it’s authorized dealers, affiliates, or agents pursuant to this warranty to cover repair or replacement of the defective part. Incidental and consequential damages are expressly excluded hereunder. Mercury Rise, its authorized dealers, affiliates, or agents, will not be liable under this warranty, nor under any state or federal law, or the common law or otherwise for any damage or failure, including personal injury, resulting from such use and/or alteration. This warranty gives you specific legal rights, and you may also have other rights that may vary from state to state.